Returns

What to know before you return

Returns are free within contiguous U.S. only. Purchases made directly through Propper.com can be returned within 30 days for a full refund of the purchase price (minus shipping and handling).

We don’t offer product exchanges. Returns won’t be accepted if the item is worn, used, or altered.

Recycled your original box? Just package your product securely in any sturdy box and drop it off.

If you no longer want an order that has already shipped, please do not refuse delivery. Instead, wait for it to arrive and then start your return through the Returns Portal so you can send it back properly.

We have made returning your Propper item quick and easy.

• Returns are free. Purchases made directly through Propper.com can be returned within 30 days for a full refund of the purchase price (minus shipping and handling).
• All Closeout items and Final Sale items are not eligible for returns. All customized items such as product that has been hemmed, embroidered, screen printed, or otherwise embellished are Final Sale unless defective. Products purchased from retailers other than propper.com are ineligible for returns to Propper.
• We don’t offer product exchanges.
• Returns won’t be accepted if the item is worn, used, or altered.
• Recycled your original box? Just package your product securely in any sturdy box and drop it off.
• If you no longer want an order that has already shipped, please do not refuse delivery. Instead, wait for it to arrive and then start your return through the Returns Portal so you can send it back properly.

If you purchased directly from Propper.com, starting your return is simple:

1. Visit us Returns Portal to get started.
2. We will email you a prepaid shipping label and step-by-step instructions.
3. Send it back in any secure box. Be sure to include everything that came in the original box. If your purchase was a bundle, all items in the bundle must be returned to receive your refund.
4. Once we receive your return, we will inspect it, and we will issue your refund – typically between 5-10 business days.
5. Funds will appear in your account between 2-10 business days depending on your financial institution.

Prefer a little extra help? Our team is here to help - Contact Us .

After your return is received and inspected, your refund will be processed.

All refunds are issued to the original method of payment.

If you used Sezzle, any payments already made will be automatically refunded by Sezzle, and any remaining scheduled payments will be automatically canceled - no extra steps needed.

For questions about your refund through Sezzle, you can contact their Customer Care team Here or call 1-888-540-1867 .

Need an update on your return or refund?

Contact Us and we’ll be happy to check the status for you.

Here are the most common questions about Propper.com returns and refunds — all in one place.

1. Return Policy and Eligibility

What is Propper.com’s Return Policy?

You can return items purchased directly from us within 30 days for a full refund (minus shipping fees). Returns must be new, unworn, unwashed items with tags attached.

Who pays for return shipping?

We’ve got it covered! Returns are free within contiguous U.S. only.

Can I exchange my product?

Not at this time. We currently don’t offer exchanges.

Can I return a gift?

You can return the item if you have the order number and the email used to purchase the item. However, the refund will be issued to the original payment method.

2. Packaging and Return Labels

Here’s what to do if you’re missing packaging, need a new label, or want to know where to return your item.

What if I lost the original packaging?

No worries! Just place the item securely in another box for your return.

What do I do if I didn’t get my label?

Check your email for an email from customerservice@propper.com , including junk or spam folders. Still can’t find it? You can re-print the label through the returns portal or contact our customer service team and we’ll resend it.

Can I use my own carrier to send the product back?

To ensure fast, trackable, and properly processed returns, please use the prepaid shipping label we provide. If the provided label is not used, the credit may be delayed or not processed if unable to track.

3. Returns and Refund Process

Find out how to send back your item, where to return products purchased elsewhere, and when to expect your refund.

Can I refuse delivery if I no longer want my order?

No, once your order is received use our Returns Portal to easily process your return and send it back with a prepaid label. This helps ensure your return is properly received and refunded.

If You Purchased from Another Retailer :

Please return your Propper item directly to the retailer based upon their return policy.

When and how will I get my refund?

Once we receive and inspect your return, your refund will be issued to the original payment method—usually within 5-10 business days.

4. Need More Help?

Still have questions about returns or refunds?

We’re here to help — Contact Us and our team will make sure you get the support you need.