Terrible Customer Service -
"I bought 2 sizes of the Women's Tactical Canvas. I have been wearing 511 brand, and a new job requires this brand and specific pant. I didn't know my sizing in this brand of pant so I bought 2 sizes because the Propper website states free shipping for exchange or returns. This is common for most online big brand companies, also right now during pandemic times when everyone is buying online- so I didn't think twice. When I contacted Propper for exchange to send back one of the pants for a smaller size the customer service was rude, enough via email exchanges that I will never buy from this company directly again. There is no free shipping for exchanges, I paid $16 in shipping costs to send the pants back. I ended up buying the other pair on the Galls website because I know they are at least consistent and professional. I would recommend buying from another site like Galls or Quartermaster to anyone reading this."